Findings report

[DEMO — SAMPLE DATA, NOT REAL INTERVIEWS] What made you stop using a quick-commerce app or switch to a different one?

frustration with quality of items — Several respondents described experiencing issues with the quality of items received, leading to distrust and eventual switch to another app.

Method. Research question above · n=5 real respondents · recruited live at DEMO — SAMPLE DATA (not real interviews) · structured ~10-min interviews · Jul 12, 2026
Convenience sample from DEMO — SAMPLE DATA (not real interviews); directional, not representative. Every quote below is a respondent's verbatim words.
01

frustration with quality of itemskiller

3 of 5

Several respondents described experiencing issues with the quality of items received, leading to distrust and eventual switch to another app.

“The fruit quality was inconsistent — great one week, half-rotten the next.”— DEMO_not_real_4
02

issues with unexpected charges

1 of 5

Unexpected charges and pricing inconsistencies caused frustration and mistrust, driving users away to competitors with more transparent pricing.

“A cart that showed as one-eighty became two-sixty at the last step.”— DEMO_not_real_3
03

delivery time inconsistency

1 of 5

Some users stopped using the app due to unreliable delivery times, opting for competitors with more accurate ETA predictions.

“It kept saying ten minutes and then it'd be forty.”— DEMO_not_real_2
04

payment process failures

1 of 5

Checkout and payment issues, such as failures and double charging, led to a decision to switch apps for some respondents.

“Checkout kept failing — it would charge me and then say the order didn't go through.”— DEMO_not_real_5